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Vol. 14, No. 38 Week of September 20, 2009
Providing coverage of Alaska and northern Canada's oil and gas industry

Arctic Directory: Schlumberger service operation lauded

Schlumberger said May 7 that Schlumberger Information Solutions has received the Service and Support Professionals Association’s Excellence in Service Operation certification. This prestigious certification applies to SIS global support operations. SSPA, in partnership with J.D. Power and Associates, confirmed that SIS meets the requirements of the Certified Technology Service and Support program for the audit phase.

“Our dedication to quality to all our clients around the globe is one of the differentiating factors for SIS,” said Nana Kontchou, vice president of services for SIS. “Achieving this level of certification is a symbol of our commitment to delivering the highest degree of customer satisfaction.”

SIS support quality was evaluated based on compliance with more than 120 criteria and standards outlined in the SSPA Certified Technology Service and Support audit document. The organization surpassed the requirement to meet 80 percent of the standards.



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