Arctic Directory 2018: Lynden introduces new online tools for customers
Lynden said Feb. 1 that it is starting off the New Year by offering customers improved online shipping tools. Beginning in February Lynden will introduce shipment updates, a new feature that makes it easier for customers to keep track of shipments throughout the shipping process - from receipt by Lynden to delivery.
Customers may choose to receive email updates for all their shipments or only for the individual shipments they specifically request. The real-time shipment updates are the latest in a suite of online enhancements under development to make it quicker and easier for customers to interact with Lynden. The new feature is available to Lynden customers and can be accessed through either standard tracking or EZ commerce.
Customers will be able to include any email party, such as suppliers or their own customers, on the update messages so everyone can see when a shipment is received, enroute and when it is delivered.
Delivery receipts are also getting a refresh to better fit customer needs and create a standard look across Lynden companies. The format will be more efficient and easier to read and understand.
The new receipts will be rolled out gradually to customers and will include options such as the ability to have multiple shipments on one delivery document, or deliver partial shipments.
For more information on how to start using shipment updates go to www.lynden.com/updates.